Guidelines for deposits, milestone payments, and refund requests.
This draft refund policy is a placeholder for internal approval. Final rules should be aligned with your invoicing structure, project stages, and contract language before launch.
General Refund Position
Because creative and digital services involve reserved time and active production, payments may be non-refundable once work has started, unless the signed agreement states otherwise.
Eligible Review Cases
- Duplicate or incorrect payments made in error
- Work not started within the agreed period without approved delay
- Service delivery issues specifically covered by contract terms
All other cases should be reviewed against the approved project agreement.
Non-Refundable Situations
Discovery sessions, strategy workshops, custom design exploration, consultation time, and approved milestone work may be non-refundable once delivered or initiated.
Replace this section with the exact business rules that match your proposal and invoicing process.
Request Process
Clients should submit refund requests in writing with project details, invoice references, and the reason for the request.
For refund enquiries, contact hello@amracreatives.com.